Heading out of the office for a few days? Going on vacation? Follow the directions below to manage your own email auto responder.

Login URL: mail.yourdomain.com

Username: your full email address

Password: **PRIVATE TO YOU** (please contact Ocreative if you forgot your password)

1. Log in to the webmail using your account information above
2. Click on Auto Responders

Add New Auto Responder

1. Click the grey Add Auto Responder button in the upper-left
2. Leave Character Set: as utf-8
3. Set Interval: to 24 hours
4. From should be Your Name (as seen by recipients of the auto responder)
5. Subject can be set to anything you want. If you wish to retain the original subject of the message sent to you, use %subject%
   ex. [Out of Office] %subject%   – or –   RE: %subject%
6. Fill in the Body of the message you want sent as your auto response
7. Set your Start time
8. Sent your Stop time
9. Click the Create/Modify button

OR…

Update Existing Auto Responder

1. From the list of Auto Responders, click on the Edit link to the right of your desired auto responder
2. Make all the desired changes (for details on specific fields, see above details for adding a new auto responder)
3. Be sure to update you Start and Stop dates and times
4. Click the Create/Modify button

Turning Off Your E-mail Auto Responder

Although the new system has stop dates for your auto responder, you can always delete a current auto responder to discontinue it’s functionality.

1.  From the list of Auto Responders, click on the Delete link to the right of your desired auto responder
2. On the confirmation page, click the Delete Autoresponder button

If you have any questions or concerns, please give our office a call at 262-563-1800.

Setting up your POP email account on your iPhone/iPad
E-mail Address / Username: name@domain.com

Password: ******

1. Go to Settings
2. Click on Mail, Contacts, Calendar
3. Click Add Account
4. Select Other
5. Click Add Mail Account

Enter the New Account Info

Name: Your Desired Display Name

Address: Your Full E-mail Address

Password: Your E-mail Password

Description: General Account Name (Ocreative Email)

Click Next

Select POP for the account type at top

Enter Incoming Mail Server Settings

Host Name: mail#.ocreative.host

Username: Your Full E-mail Address

Password: Your E-mail Password

Enter Outgoing Mail Server Settings

Host Name: mail#.ocreative.host

User Name: Your Full E-mail Address

Password: Your E-mail Password

1. Click Save in the upper right
2. You should now be taken back to Mail, Contacts, Calendars Panel
3. Click on the Account you just set up
4. On the Account settings panel, under Outgoing Mail Server, click on SMTP
5. Click on the server (mail#.ocreative.host) under Primary Server
6. Make sure SSL is set to ON
7. Under the Outgoing Mail Server settings, change the Server Port to 465
8. Click Done in the top right
9. (The Verifying process may take a few seconds)
10. Click Account in the top left
11. Click Advanced under Outgoing Mail Server at the bottom
12. Under Incoming Settings, click on Authentication
13. Click Password from the list
14. Click Advanced in the top left
15. Click Acount in the top left
16. Click Done in the top right
17. Click Done in the top right

Setting up your SMTP mail account on your iPhone/iPad

1. Go to Settings
2. Click on Passwords & Accounts
3. Scroll down and Click Add Account
4. Select Other (bottom of the list)
5. Click Add Mail Account
6. Enter the New Account details
   1. Name: Your Desired Display Name (usually first and last name)
   2. Address: Your Full E-mail Address
   3. Password: Your E-mail Password
   4. Description: General Account Name (*Your Business Name Here* Email)
7. Click Next
8. On the New Account screen, Ensure IMAP is selected at the top (should be by default)
9. Enter Incoming Mail Server Settings
   1. Host Name: mail#.ocreative.host (Your server # is specified in your welcome email)
   2. Username: Your Full E-mail Address
   3. Password: Your E-mail Password
   4. NOTE:
      1. Outgoing Port should be 993
      2. SSL should be set to ON
10. Enter Outgoing Mail Server Settings
    1. Host Name: mail#.ocreative.host (Your server # is specified in your welcome email)
    2. User Name: Your Full E-mail Address
    3. Password: Your E-mail Password
11. Click Next
    1. It will now attempt to verify your account with the server.
    2. If Prompted with “Cannot Verify Server Identity” select Continue
12. Click Save
    You should now be taken back to the Passwords & Accounts Panel
13. Click on the Account you just set up
14. On the Account settings panel, under Outgoing Mail Server, click on SMTP
15. Click on the server (mail#.ocreative.host) under Primary Server
16. Make sure Use SSL is set to ON
17. Under the Outgoing Mail Server settings, change the Server Port to 465
18. Click Done in the top right
    (The Verifying process may take several seconds)
19. Click Account in the top left
20. Click Done in the top right
21. You can now click your home button and check your email!

Setting up e-mail through Mac OS X Mail

1. With Mac OS X Mail Client open, from the Mail menu, select Preferences.
2. Select the Accounts option at the top of Preferences.
3. Click the Plus (+) sign at the bottom of the screen.
4. Click on the Account Information tab at the top and enter the following information:

o    Account Type: IMAP

o    Description: Your Business Name

o    E-Mail Address: Your Full E-mail Address

o    Full Name: Your full name

o    Incoming Mail Server: mail#.ocreative.host

o    User Name: Your Full E-mail Address

o    Password: Your password

o    SMTP Server: mail#.ocreative.host

5. Click on the Server Settings button and fill in the following options:

o    Server Port: 465

o    Check the box that says Use Secure Sockets Layer (SSL)

o    Set the Authentication method to Password

o    User Name: Your Full E-mail Address

o    Password: Your password

6. Click OK on the Outgoing Mail Server settings dialog. You will then return to the main account settings dialog.
7. Next click on Advanced at the top.
8. Check the box at the bottom that says Use SSL.
9. Make sure that the Authentication option at the bottom is set to Password.
10. Close the Preferences window and Save changes.

The steps below are the instructions to setup and configure your Ocreative Hosted Email as a Secure POP account in Microsoft Outlook.

Your Username: YOUR FULL EMAIL ADDRESS
Your Password: YOUR ASSIGNED PASSWORD

Setting Up your E-mail

1. Open Outlook
2. Go to the Tools menu and click on E-mail Accounts
3. Set up you e-mail account using the following settings:
4. Enter Your Name and your E-mail Address
5. For the Incoming mail server (POP3) and Outgoing mail server (SMTP) use mail#.ocreative.host
   Be sure to write down your old Outgoing mail server in case you need to undo these settings
6. Enter your User Name (full e-mail address) and Password
7. Go to More Settings and the Outgoing Server tab
8. Select “My outgoing server (SMTP) requires authentication“
9. Check Use same settings as my incoming mail server
10. Go to Advanced Tab and under Server Port Numbers check This server requires an encrypted connection (SSL) which should change the Incoming server (POP3) to 995
    Set the Outgoing server (SMTP) to 465 and from the dropdown for Use the following type of encrypted connection: select SSL
    Note on this tab the Delivery options. I would recommend the following settings.
    1. Check the box “Leave a copy on the server”
    2. Check the box “Remove from server after ” and enter 30 “days”
    3. Check the box “Remove from server when deleted from ‘Deleted Items’”
11. Click OK then Next and then Finish
12. Send a message to yourself to confirm the settings are correct

Your Username: YOUR FULL EMAIL ADDRESS
Your Password: YOUR ASSIGNED PASSWORD

Setting Up your E-mail

1. Open Outlook
2. Go to the Tools menu and click on E-mail Accounts
3. Set up you e-mail account using the following settings:
4. Enter Your Name and your E-mail Address
5. For the Incoming mail server (POP3) and Outgoing mail server (SMTP) use mail#.ocreative.host
   Be sure to write down your old Outgoing mail server in case you need to undo these settings
6. Enter your User Name (full e-mail address) and Password
7. Go to More Settings and the Outgoing Server tab
8. Select “My outgoing server (SMTP) requires authentication“
9. Check Use same settings as my incoming mail server
10. Go to Advanced Tab and under Server Port Numbers enter Outgoing mail (SMTP) : 25 (or 26 as alternate )
    Note on this page the Delivery options. I would recommend the following settings.
    1. Check the box “Leave a copy on the server”
    2. Check the box “Remove from server after ” and enter 30 “days”
    3. Check the box “Remove from server when deleted from ‘Deleted Items’”
11. Click OK then Next and then Finish
12. Send a message to yourself to confirm the settings are correct

Your Username: YOUR FULL EMAIL ADDRESS
Your Password: YOUR ASSIGNED PASSWORD

Setting Up your E-mail (SMTP)

1. Open Outlook
2. Go to the Tools menu and click on E-mail Accounts
3. Select New.. to add a new address
4. Choose Microsoft Exchange, POP3, IMAP, or HTTP and click Next
5. Check Manually configure server settings or additional server types and click Next
6. Select Internet E-mail and click Next
7. Enter Your Name and full E-mail Address
8. Set Account Type to IMAP
9. For the Incoming mail server and Outgoing mail server (SMTP) use mail#.ocreative.host
   Be sure to write down your old Outgoing mail server in case you need to undo these settings
10. Enter your User Name (full e-mail address) and Password
11. Go to More Settings and the Outgoing Server tab
12. Select “My outgoing server (SMTP) requires authentication“
13. Check Use same settings as my incoming mail server
14. Go to Advanced Tab and
15. Under Incoming server (IMAP) : set the port number to 993
    and for Use the following type of encrypted connection: SSL
16. Under Outgoing server (SMTP) : set the port number to 465
    and for Use the following type of encrypted connection: SSL
17. Click OK then Next and then Finish
18. Send a message to yourself to confirm the settings are correct

The steps below are general settings to be used when setting up email on your Android-based phone or tablet.

Due to the large variation between the various versions of the Android-based operating systems for both tablets and smartphones, we cannot provide step-by-step instructions for email setup at this point. However, below you will find all the information needed to complete the settings for email.

NOTE: Email accounts should be set up as IMAP for mobile devices.

Incoming Mail Server Settings

username : full-email@yourdomain.com
password : **PRIVATE** (please call if you do not have)

IMAP / Incoming Server : mail#.ocreative.host
Security Type : SSL
Port : 993
IMAP path prefix : (leave blank)

Outgoing Mail Server Settings

Requires Sign-In / Authentication : YES

username : full email address
password : **PRIVATE** (please call if you do not have)

Outgoing SMTP Server : mail#.ocreative.host
Security Type : SSL
Port : 465